1. Wait, then restart the game
Delivery can take several minutes. Fully close the app, confirm it is updated, sign in again, and refresh the gift or mailbox screen.
After a successful claim
Reward not received after a code or link
This procedure covers the specific case where a portal confirms the claim or opens the game correctly, but the gift does not appear. It supplies no new code: it helps locate delivery, verify which account was served, and prepare a useful request for official support.
01—05
Diagnose it in the right order
Do not immediately repeat the claim. Some publishers already mark the gift as used while delivery is still pending.
2. Check every inbox
Look in Inbox, Gifts, Claimed, Reward Center, and inventory. Some resources are added directly to a balance without a separate message.
3. Verify the linked account
Compare the publisher account, game profile, player ID, and server shown by the portal. A success message can refer to another profile still signed in to the browser.
4. Read the eligibility rules
Check region, minimum level, platform, use limit, and campaign period. A globally shared code can follow different rules on separate servers.
5. Do not unlink accounts
Avoid unlinking and reconnecting accounts during the incident. It can make tracing harder; collect evidence and use the official support path instead.
Support
Information to keep
A precise request is easier to investigate than a message that only says the gift is missing.
- Screenshot of the success message or final error.
- Date, time, and time zone of the attempt.
- Code name or URL used, without publishing private data.
- Relevant player ID, server, platform, and game version.
When to contact the publisher
Once the publisher’s stated delay has passed, open support from the game or its official website. List the checks already completed, and never post a password, one-time login code, or purchase evidence on a public forum.
Sources
Examples from official procedures
Games do not all deliver rewards in the same way. These first-party help pages illustrate in-game mail, linked accounts, player IDs, one-time use, and possible delays.
FAQ
Frequently asked questions
How long should I wait before reporting a missing gift?
Follow the delay published by the game first. If none is stated, restart after a few minutes, inspect every inbox, and keep the exact attempt time before contacting support.
Should I redeem the code a second time?
Not immediately. If the first attempt was recorded, the portal may say already used while delivery is pending. Check the correct account and claim history first.
Can RewardAtlas add the reward to my account?
No. RewardAtlas is an independent directory and cannot access game accounts. Only the publisher can inspect a redemption transaction and correct delivery.
What if the gift reached the wrong account?
Record the player ID and server that actually received it, then contact the publisher. Do not sell, transfer, or share account access; correction options depend entirely on the game’s rules.