1. Check the installed app
Install the publisher’s official game from your device store, update it, open it once, and sign in to the correct account. A missing or outdated app can send the link to its download listing.
Opening a link in the app
The reward link does not open the game
A link can be official and still current while opening a web page or app store instead of the game. This guide checks installation, the browser that launched it, and the association between the domain and the app before another claim attempt.
01—06
Diagnose it in the right order
Test the same link once after each change so you can identify the setting that actually restored app opening.
2. Leave the embedded browser
Browsers inside Discord, Facebook, messaging apps, or ads may keep links in a web view. Copy the address and open it from Safari or Chrome, or from a private note on the same device.
3. Allow supported links on Android
Open Settings > Apps > the game > Open by default, then allow supported links and review supported web addresses. Labels vary by Android version and manufacturer; select only the official game app.
4. Retest from Notes on iPhone
Paste the link into Notes, press and hold it, then choose the game if that option appears. Typing the address directly into Safari’s address bar may intentionally keep navigation in the browser.
5. Confirm account and region
After the game opens, check the profile, player ID, server, and region before confirming. The correct app can still open for a campaign limited to another account or territory.
6. Protect local progress
Do not uninstall the game or clear its data until a guest profile is linked to a recoverable account. Restart the device first; if opening still fails, collect the details below for official support.
04
Details worth recording
These four details help the publisher distinguish a broken app-link association from an account or campaign problem.
- Full link URL and the official page where it appeared.
- Device model, Android or iOS version, and game version.
- The app in which you tapped the link and what opened instead.
- A screenshot of the web page or store listing, with private data removed.
When to contact game support
If the official app is installed and current, the link was tested from a normal browser or Notes, and no app-opening option appears, the publisher’s domain association may be incomplete. Send support the recorded details, but never a password or one-time login code.
Apple · Google
Why these tests are useful
Apple documents universal-link behavior, including the Notes test and Safari remaining open by design. Google explains that links can open an instant app or a website depending on the Google Play Instant setting.
FAQ
Frequently asked questions
Is the link fake because it opens App Store or Google Play?
Not necessarily. The store may be a fallback when the system does not recognize the installed app, its version, or the domain association. Compare the address separately with the official-domain directory.
Why does Safari stay open when the game is installed?
iOS may remember a previous choice to stay on the website, and a URL typed directly into the address bar may not launch the app. A long press on the link in Notes reveals the available opening choices.
Should I reinstall the game?
Only as a last resort after confirming that progress is linked to a recoverable account. Update and open the game, review supported-link settings, and restart the device first.
The game opens but no gift appears. What now?
The opening issue is solved. Move to the reward-not-received guide to check delivery delay, in-game mail, account, player ID, and server without repeating the claim unnecessarily.